Intelligent Customer Routing

Latest Release: 8.0 (July 2021)

Release 8.0

Intelligent Customer Routing (ICR) 8.0 was made generally available in July 2021. The is the latest release of ICR and is recommended for new development.

Features in the new release

Release 8.0

Intelligent Customer Routing 8.0 includes the following new and enhanced features:

  • Support for Avaya Experience Portal 8.0 and 8.1. Note, ICR 8.0 is not backward compatible with previous releases of the Avaya Experience Portal platform.
  • Migrated to RHEL 8 to align with Experience Portal 8.0.
  • Introduced component interaction through HTTPS; HTTP disabled.
  • Security hardening including migration to CA signed certificates, removal of default passwords, and AES-256 password encryption.

For more detailed information about what's new in release 8.0, see the Intelligent Customer Routing Release Notes, Release 8.0, available for download under the Downloads > Release & Product Documentation tab.

Release history

Generally Available

Release Notes

Software Development Kit

Developer Documentation

Web Services WSDL

Developer Documentation


Developer Documentation