Avaya Workspaces for Contact Center Elite

Latest Release: 3.8 (September 2020)

Release 3.8

Avaya Workspaces for Contact Center Elite release 3.8 was issued in September 2020. This is the latest release of Avaya Workspaces for Contact Center Elite, and is recommended for new development.

Features in the New Release

Avaya Workspaces for Contact Center Elite release 3.8 includes the following new and enhanced features:

  • WebRTC Connect support, which allows agents to handle interactions using their browser, without a physical phone or softphone.
  • Remote agents or supervisors not physically located in the contact center infrastructure can access Avaya Workspaces applications and perform tasks.

For more detailed information about these features, see Release Notes and Solution Description available under the Downloads > Release and Overview Information tab.

Release history

Generally Available

Developer Documentation

Developer Tools & Resources

Release Information