Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now

Co-Browsing Snap-in

See All Content


The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc. Co-Browsing is deployed as a snap-in on the Avaya Breeze Platform.


  • The Co-Browsing Snap-in exposes a client-side JavaScript API that is used to access its services.
  • The Basic Reporting and Audit ReST APIs return information about historical and active co-browsing sessions.
  • A co-browsing session can be initiated by the agent or by the customer, and control exchanged between them. The participant controlling a session can highlight static text.
  • The ability to mask sensitive data on Web pages ensures customers have data privacy and security.

Related Resources on DevConnect