Avaya Analytics Release 4.1 using Avaya CSP

Avaya Analytics Release 4.1 using Avaya Common Services Platform (CSP) was made generally available in October 2020; Service Pack 1 (Release 4.1.0.1) was issued in December 2020; Feature Pack 1 (Release 4.1.1) was issued in April 2021. This is the latest release, and is recommended for new development.

New in Release 4.1.1

Avaya Analytics 4.1.1 introduced the following new and enhanced features:

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.

New in Release 4.1.0.1

There are no new features in this release.

New in Release 4.1

Avaya Analytics 4.1 introduced the following new and enhanced features:

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.

Release history

Avaya Analytics using Avaya CSP:

End of Support Sept. 2021 (view notice)

Avaya Analytics using Oracle:

End of Support Mar. 2020 (view notice)

Release Information

IMPORTANT The Real-time Open Interface API using Kafka is now deprecated and new customers should use the Avaya Analytics REST & WebSocket Open Interface. The last update to the Real-time Open Interface API was release 4.1, which is compatible with Avaya Analytics release 4.1.1.

Developer Documentation

Development Tools & Resources