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Enhance agent productivity and enrich the customer
experience and interactions, do secure file and image transfer,
WhatsApp messaging support, redesigned UI
to reduce scrolling and clicks,
increased voice session capacity and much more …
Enhanced features such as contact record lists exclusion,
better contact list import speed, REST and Agent API
callbacks, support for WebRTC agents, Supervisor Dashboard
Service, real-time monitoring of active campaigns,
Adobe Flash dependency removed, EP 8.0 platform adoption.
Supports Vantage 3.x devices with powerful CPU,
improved security, 3rd party camera compatibility,
built-in Avaya Spaces enhances collaboration,
support for instant messaging, USB-C connectivity
and external screen over HDMI.
New email reporting measures, new call profile
report, access to realtime and historical reporting data,
CSV file for Workforce Engagement enhancements, new WebSocket Real Time Open Interface,
Active Directory support, and much more…