TADHack-mini Orlando, Dec. 11-12, 2021
Developers compete to build, virtually or in person, an Avaya API-based hybrid experience and win up to $15k.
Avaya ENGAGE, Orlando, Dec. 12-15, 2021
Avaya ENGAGE 2021, in Orlando, FL, brings together thought leaders and experience innovators for four days of non-stop learning and networking.
Avaya Aura AE Services release 10.1 TSAPI and CVLAN Clients and SDKs will be supported only on RHEL 8. Developers should consider this and begin migrating applications to this operating system before the upcoming release of the Avaya Aura platform 10.1.
Avaya Experience Builders - A Collaborative Community with a Shared Passion for Delivering Innovation
Meeting the needs of today’s everything customer requires a total focus on their experience, and vendor services, partner developers, and customers can no longer operate in silos. To build a quality experience, Avaya is introducing Avaya Experience Builders, a global ecosystem of experts, developers, partners and customers that compose new collaboration and communications experiences using the Avaya OneCloud AI-powered experience platform.
In Avaya Proactive Outreach Manager (POM) release 4.0.1, you can now assign a campaign-specific dialing priority for contacts imported into a contact list by a running data source, set up dialing order priority and retry, temporarily restrict a record that can't be attempted, and set the number of agent callbacks for each agent's call queue. Other updates and enhancements include a more robust campaign strategy editor, new filtering options and custom views in the supervisor dashboard, and new events in the event SDK such as Heartbeat events, Inbound Skill events and DNC data import/export statistics.
Introducing Avaya Workspaces for Contact Center Elite release 3.8, a browser-based application that supports voice and digital interaction with Avaya Call Center Solutions. Quickly build and deploy custom widgets using the Avaya Workspaces Widget Library. This release supports Avaya WebRTC Connect, allowing agent/customer interaction via browser without physical phones or softphones. Additionally, remote agents can also access Avaya Workspaces applications and perform tasks through their browser.
Avaya Intelligent Customer Routing (ICR) release 8.0 is now available, providing support for Avaya Experience Portal 8.0 and 8.1. This release of Avaya ICR introduces component interaction through HTTPS, requing two-way authentication at the application level. Additional authentication is provided via CA-signed certificate, delivering a higher level of secruity. Other security measures put in place include the removal of default passwords, requiring administrators to set up unique passwords during installation or migration. These paswords use AES-256 encryption for enhanced security.