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Join the community of solutions vendors that are creating the next-gen customer and employee experiences businesses need.

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Discover tested products and solutions from DevConnect partners that complement and extend the value of Avaya investments.

Upcoming Events

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hackathon

TADHack-mini Orlando, Dec. 11-12, 2021

Developers compete to build, virtually or in person, an Avaya API-based hybrid experience and win up to $15k.

rescheduled

Avaya ENGAGE, Orlando, Dec. 12-15, 2021

Avaya ENGAGE 2021, in Orlando, FL, brings together thought leaders and experience innovators for four days of non-stop learning and networking.

November 11, 2021

TSAPI & CVLAN Developers Take Note

Avaya Aura AE Services release 10.1 TSAPI and CVLAN Clients and SDKs will be supported only on RHEL 8. Developers should consider this and begin migrating applications to this operating system before the upcoming release of the Avaya Aura platform 10.1.

October 18, 2021

Introducing Avaya Experience Builders

Avaya Experience Builders - A Collaborative Community with a Shared Passion for Delivering Innovation

Meeting the needs of today’s everything customer requires a total focus on their experience, and vendor services, partner developers, and customers can no longer operate in silos. To build a quality experience, Avaya is introducing Avaya Experience Builders, a global ecosystem of experts, developers, partners and customers that compose new collaboration and communications experiences using the Avaya OneCloud AI-powered experience platform.

Take a look at Avaya Experience Builders website and read the press release to learn more!

September 12, 2021

New Campaign Specific Features Available in Avaya POM 4.0.1

In Avaya Proactive Outreach Manager (POM) release 4.0.1, you can now assign a campaign-specific dialing priority for contacts imported into a contact list by a running data source, set up dialing order priority and retry, temporarily restrict a record that can't be attempted, and set the number of agent callbacks for each agent's call queue. Other updates and enhancements include a more robust campaign strategy editor, new filtering options and custom views in the supervisor dashboard, and new events in the event SDK such as Heartbeat events, Inbound Skill events and DNC data import/export statistics.

July 24, 2021

Use Avaya Workspaces Widgets to Interact with Avaya Call Center Solutions

Introducing Avaya Workspaces for Contact Center Elite release 3.8, a browser-based application that supports voice and digital interaction with Avaya Call Center Solutions. Quickly build and deploy custom widgets using the Avaya Workspaces Widget Library. This release supports Avaya WebRTC Connect, allowing agent/customer interaction via browser without physical phones or softphones. Additionally, remote agents can also access Avaya Workspaces applications and perform tasks through their browser.

July 24, 2021

Intelligent Customer Routing Now Supports Experience Portal 8.x

Avaya Intelligent Customer Routing (ICR) release 8.0 is now available, providing support for Avaya Experience Portal 8.0 and 8.1. This release of Avaya ICR introduces component interaction through HTTPS, requing two-way authentication at the application level. Additional authentication is provided via CA-signed certificate, delivering a higher level of secruity. Other security measures put in place include the removal of default passwords, requiring administrators to set up unique passwords during installation or migration. These paswords use AES-256 encryption for enhanced security.